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Privacy Policy
Your Data. Our Responsibility.

Property Aster is committed to protecting your personal and business data. This policy explains how we collect, use, and safeguard your information across all GCC markets.

Last Updated: April 2026
RERA · REGA · DTCM Compliant
Table of Contents
1. Introduction 2. Information We Collect 3. How We Use Your Information 4. Data Sharing & Disclosure 5. Data Security 6. Data Residency 7. Data Retention 8. Your Rights 9. Cookies & Tracking 10. Third-Party Services 11. Partner Program Privacy 12. Policy Updates 13. Contact Us
Applies To
UAE
Saudi Arabia
Qatar
Kuwait
Bahrain
Oman

1 Introduction

Property Aster ("Property Aster", "we", "our", or "us") respects your privacy and is committed to protecting your personal and business data.

This Privacy Policy explains how we collect, use, store, and protect information when you use our platform, website, and services, including our real estate management tools, CRM integrations, and partner program.

By using Property Aster, you agree to the practices described in this policy.

2 Information We Collect

We collect information to provide and improve our services. This includes:

a. Personal Information

  • Name, email address, phone number
  • Company name and role (agent, developer, broker, etc.)
  • Login credentials and account details

b. Business & Property Data

  • Property listings and descriptions
  • Transaction details
  • Tenant and client information
  • Documents related to listings, leasing, or compliance

c. Usage Data

  • Platform activity and interactions
  • Device and browser information
  • IP address and location (approximate)
  • Log data and performance metrics

d. Partner Program Data

  • Referral activity
  • Commission and payout data
  • Linked accounts and performance metrics

3 How We Use Your Information

We use collected data to:

  • Provide and operate the Property Aster platform
  • Manage property listings, transactions, and workflows
  • Enable CRM integrations and lead management
  • Process payments, commissions, and subscriptions
  • Ensure compliance with regulatory frameworks (e.g., RERA, REGA, EJARI, DTCM)
  • Improve platform performance and user experience
  • Communicate updates, support, and service-related notices

We do not sell your personal data.

4 Data Sharing & Disclosure

We only share data when necessary:

a. With Service Providers

  • Trusted third parties who support hosting, analytics, payments, and communication.

b. With Regulatory Authorities

  • Where required to comply with laws or real estate regulations in GCC markets.

c. With Integrations

  • If you connect external CRMs or tools, data may be shared based on your configuration.

d. Legal Requirements

  • When required by law, court order, or to protect our rights and users.

5 Data Security

We implement enterprise-grade security measures to protect your data at every level:

🔐 AES-256 Encryption
🔒 TLS 1.3 Transit
👥 Role-Based Access
📱 Multi-Factor Auth
👁️ Continuous Monitoring
🛡️ Threat Detection

While we take strong precautions, no system is completely secure. We encourage you to use strong passwords and enable multi-factor authentication.

6 Data Residency (GCC Focus)

Property Aster is designed specifically for GCC markets with regional data considerations:

  • Data may be stored on secure servers within the GCC region
  • We aim to ensure compliance with regional data protection requirements
  • Cross-border data transfers (if any) are handled securely and lawfully

7 Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements

You may request deletion of your data, subject to compliance obligations.

8 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

👁️

Access

Request a copy of your personal data we hold

✏️

Correct

Update or correct inaccurate information

🗑️

Delete

Request deletion of your personal data

⛔

Restrict

Limit how we process your data

🚫

Object

Object to certain types of processing

📦

Export

Receive your data in a portable format

To exercise these rights, contact us at: info@propertyaster.ae

9 Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance and loading speed
  • Understand user behaviour and platform usage patterns
  • Provide a better, more personalised user experience

You can manage cookie preferences through your browser settings at any time.

10 Third-Party Services

Our platform may include integrations or links to third-party services (e.g., CRMs, payment providers, mapping tools). Their data practices are governed by their own privacy policies, not this one.

We encourage you to review the privacy policies of any third-party services you connect to Property Aster.

11 Partner Program Privacy

If you join the Property Aster Partner Program:

  • We track referral activity and performance metrics
  • Commission and payout data is stored securely
  • Partner data is used only for program operations and reporting

12 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.

13 Contact Us

If you have questions about this Privacy Policy or your data, please reach out to us:

Company
Property Aster